The use of Infor EAM in building and facility management will provide the following benefits;
All over the world, the key point in facility and service management; It is "Customer Satisfaction". Whether the facility you will manage is a residence with thousands of tenants, a multi-storey business center or a world-famous health center, the important thing is to meet the needs of the customers as soon as possible, taking into account customer satisfaction.
Infor EAM is an enterprise asset management system that can meet all the needs of facility management and provide the following benefits;
A powerful enterprise asset management to reduce cost and improve service quality.
- Effective management of customer demands-calls
- Shortening the customer turnaround time
- More efficient use of resources
- Increasing customer satisfaction
Some industry-specific applications of our comprehensive, easy-to-use and web-based solution are as follows;
Service -Service Requests: Your customers can request services, services and materials with the help of an easy-to-use web interface and can follow up on their previous requests.
Call Center - Help Desk: With the Call Center application, a central solution is offered for requests. In addition to collecting calls, call center users can quickly and easily forward to the technical team, approve work orders and even assign technical personnel considering the timeline.
Commercial Services: Infor EAM ensures that the services and services provided by the businesses are billed to the tenants or customers.
KPI/Inbox: Each Infor EAM user has a personalized inbox and key performance indicators (KPIs). Key performance indicators provide a simple performance evaluation.
Mobile Solutions: With the use of mobile devices, it will be possible for the technical team in the field to take the task assigned to them as soon as possible. It also provides great convenience in processes such as meter reading, counting and inspection.
Subcontractor Management: Infor EAM manages the contracts made with subcontractors, monitors the services received through work orders and approves their progress payments, follows up the pricing and payment, and monitors your subcontractor evaluation criteria.