A strong enterprise asset management for an effective, profitable and quality service activity.
Infor EAM offers a Service Operations Management system that prioritizes customer satisfaction, properly designed spare parts supply processes, and aims to increase profitability.
The use of Infor EAM in service operation management will provide the following benefits;
• Effective management of customer requests-calls
• Reducing customer turnaround time
• Reducing customer turnaround time
• Spare parts - Improvement of warehouse supply processes
• Increasing customer satisfaction
• Effective operational processes with the use of mobile teams
Some industry specific applications of our comprehensive, easy-to-use and web-based solution are as follows;
Service -Service Requests: Your customers can request services, services and materials with the help of an easy to use web interface and can follow up on their previous requests.
Call Center - Help Desk: With the Call Center application, a central solution is offered for requests. In addition to collecting calls, call center users can quickly and easily forward to the technical team, approve work orders and even assign technical personnel considering the timeline.
KPI/Inbox: Each Infor EAM user has a personalized inbox and key performance indicators (KPIs). Key performance indicators provide a simple performance evaluation.
Mobile and Notebook Applications: With mobile device and Notebook applications, it is ensured that the technical team in the field takes the assigned task as soon as possible, accesses all kinds of information regarding the work order and makes instant data entry. Infor EAM's ability to work offline and synchronize at any time facilitates the life of the technical team working in the field.
Service Workforce Planning Tools: With the workforce scheduling and workforce balancing tools, resources such as workforce - subcontractor - tool for long-term services are planned.
Service Material Requirements Planning: Orders can be created automatically by evaluating the trend analysis of materials with the help of accounts such as Economic Order Quantity (EOQ), Economic Order Point (EOP). Material plans can be made automatically with service planning.
SLA (Service Level Agreements): There is a tool to report the compliance of the service to the customers with the service agreement criteria of your company.
Contract Definitions: Allows customer contracts to be defined in detail and followed up.
Service Invoice Transactions: It is ensured that service invoices for the desired period are created collectively or individually, taking into account the customer contracts. A flexible and harmonious invoicing process can be designed by specifying special cases and services that will be excluded from the invoice.
Material and Warehouse Modules: Infor EAM includes warehouse modules that automatically create spare parts catalogs that manage warehouse and material movements, and actively use Barcode and RFID technologies.